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Privacy Policy

Privacy Policy

We respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains what information we collect, why we collect it, how we use and share it, your rights under applicable data protection laws (including GDPR), and how to contact us.

Information We Collect

We collect information that is necessary to operate our website, manage accounts, provide support, and improve our services. Types of information we collect include:

  • Identity and contact data: name, contact preferences, and birth details.
  • Account information: username, password, profile details, and registration data.
  • Verification and identification data: information needed to confirm your identity or eligibility where required.
  • Device and usage data: IP address, browser type, device identifiers, pages visited, time spent on the site, and interaction data.
  • Communications: correspondence between you and our support or compliance teams, and your feedback.
  • Marketing and preferences: choices you make about receiving communications from us.

How We Use Your Information

We use your personal data for clear and limited purposes, including:

  • To create and manage your account, verify identity, and maintain account security.
  • To operate, maintain, and improve our website and services.
  • To communicate with you about your account, provide support, and respond to inquiries.
  • To detect, prevent, and investigate fraud, abuse, security incidents, or other harmful activity.
  • To send you service-related notices and, where you have given consent or otherwise permitted by law, marketing communications.
  • To comply with legal obligations and to respond to lawful requests from public authorities.

Legal Bases for Processing (GDPR)

When we process your personal data under the EU General Data Protection Regulation (GDPR), we rely on one or more of the following legal bases:

  • Contract performance: processing necessary to perform our agreement with you.
  • Legal obligation: processing required to comply with applicable laws and regulatory obligations.
  • Legitimate interests: processing necessary for our legitimate interests, such as fraud prevention, service improvement, and ensuring security, provided your rights do not override those interests.
  • Consent: where you have given your explicit consent, for example for certain marketing communications or optional features.

Sharing and Disclosure

We may share your information with third parties only when necessary and under appropriate safeguards, including:

  • Service providers: companies that perform services for us such as hosting, analytics, and customer support. They act as processors and are contractually bound to protect your data.
  • Legal and compliance: when required to comply with laws, respond to legal requests, or protect rights, property, or safety.
  • Business transfers: in the event of a sale, merger, or reorganization, your information may be transferred as part of that transaction, subject to confidentiality and data protection obligations.

International Transfers

Your data may be transferred to, stored, or processed in countries outside the European Economic Area (EEA). When we transfer personal data internationally, we implement appropriate safeguards such as standard contractual clauses or rely on countries with an adequacy decision to ensure your information remains protected.

Data Retention

We retain personal data only as long as necessary to fulfil the purposes set out in this policy, to comply with legal obligations, resolve disputes, and enforce agreements. When data is no longer required, we securely delete, anonymize, or aggregate it.

Your Rights

You have rights under data protection laws, including where GDPR applies. These may include:

  • The right to access the personal data we hold about you.
  • The right to request correction of inaccurate or incomplete data.
  • The right to request deletion of your personal data where we are not required to retain it by law.
  • The right to restrict or object to certain processing, including profiling for direct marketing.
  • The right to data portability where processing is based on consent or contract and is carried out by automated means.
  • The right to withdraw consent at any time where processing is based on consent.
  • The right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights or to ask questions about our practices, contact us. We may require information to verify your identity and will respond within applicable timeframes, typically within one month. Complex requests may require additional time.

Security Measures

We apply appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, or damage. These measures include access controls, encryption where appropriate, regular reviews of our systems, and training for staff with access to personal data.

Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, remember your preferences, analyze usage, and improve your experience. Types of cookies we use include:

  • Strictly necessary cookies: required for the website to function.
  • Preferences and functionality cookies: remember settings and choices you make.
  • Analytics cookies: help us understand how the site is used so we can improve it.

You can control cookie settings through your browser and device, and you can opt out of certain analytics or marketing cookies through available settings. Disabling some cookies may affect site functionality.

Minors

Our services are intended for adults. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that we have collected personal data from a minor without appropriate consent, we will delete that data as soon as possible.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by posting the updated policy on our website and, where appropriate, by other means. Continued use of our services after changes indicates acceptance of the updated policy.

Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, contact us. You also have the right to raise concerns with a data protection supervisory authority in your jurisdiction.

Effective date: This policy is effective as of the date posted on our website.